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Why travel preparation, crisis response, crisis management, and executive protection should be integrated under one roof is called Human Risk Management.

Al Thuraya Consultancy and ICESERVE24 have been front and center supporting customer travel, providing incident alerts, and implement health and safety protocol for large events and sports venues. COVID-19 created safety and security risks that struck at the core of every major life event or business model, as well as the business models of partner organizations.

Last year we invested in our own in-house travel and logistics department, with our goal of keeping executives, employees, and partners safe during a once-in-a-lifetime pandemic. This is done through ICESERVE24‘s Global Security Operations Center (GSOC) as well as our Regional Operations Centers (ROC) and Local Operations Centers (LOC). Together, they support in 23 different languages and are responsible for travel tickets, on the ground transportation, identification, and mitigation of threats to all customers, activities, and facilities, including personnel, staff, stadiums, off-site locations.

In addition to analyzing risk and mitigation, the GSOC, ROC, and LOC are responsible for the travel risk protection program and emergency notification across our customer’s organization. Our goals have been to take a thoughtful and comprehensive approach to business continuity that puts data-informed critical decision-making at the forefront of daily travel risk, traditional risk and security issues, and pandemic response.
When you partner with us, you will receive more than timely intelligence or insights. You will receive a tried and tested model that provides real-time ground truth and support by leveraging our local, regional, and global comprehensive risk management solutions and knowledge

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Al Thuraya Consultancy’s Retained Services

Al Thuraya Consultancy believes that being better together is about providing our clients with access to cost-effective, expert support to ensure that your business can continue to rise from unknown social risk even during unprecedented times. Therefore, we offer retained services to our trusted clients.

About Retained Services:

We provide horizon scanning, expert-led consultancy services, and an understanding of today’s most pressing social challenges that affect your business across the globe. In short, we help businesses manage their social risk exposure and increase profitability, no matter how complex the environment.

Practically, this means that you can opt for ad-hoc, or light-touch support, through to us acting as your ‘outsourced’ subject matter experts ready to lead the response and recovery to such events. Due to the Pandemic, organizations and companies now have a pressure on headcounts, which has never been greater than now, with many organizations having security risk management competence and capacity limited to that which is essential for known events only.

Why Al Thuraya Consultancy:

We are known as a global specialist in strategic risk consulting, with local roots and capacity building wherever we operate and invest. Our strategy provides access to comprehensive managed services that incorporate common global operations, specialized services, connected resources, and ongoing performance management.  Al Thuraya Consultancy takes a Human Risk Management perspective to analyze risk and focus on the experience of the traveler. We break down risk connected quadrants and examine threats with a macro and micro, external and internal point of view. The risk landscape is ever-changing, therefore it is essential to have the right perspective when designing and implementing a strategy that considers future risks, as well as current ones.

Focusing on only one component of risk without understanding the connectivity can lead to unintended consequences. That is why our clients trust us to provide an exceptional level of insights, advice, and solutions as we are known for helping our clients operate, without disruptions, in some of the world’s most challenging and complex markets.

We offer agreed services at agreed rates to match your specific needs, all delivered by subject matter experts and so whether your needs begin in Mexico City or Rio de Janeiro, and end in Cairo or Ho Chi Minh City, we seamlessly provide services and solutions that are tailored, scalable, and relevant – allowing your firm to focus primarily on the bottom line.