We are looking for a Premium Guest Experience Specialist supporting hotel partners, guests, travel advisors, and sales teams-handling complex bookings, special programs, VIP requests, and operational coordination.

What you’ll do day-to-day

• Manage reservations end-to-end: new bookings, changes, cancellations, reconfirmations (corporate/wholesale/package).
• Provide Polish and Italian support.
• Coordinate with hotel properties on VIP preferences, special occasions, arrival details, group room blocks, and service recovery.
• Handle folios, billing/commission questions, confirmations, and privacy-compliant guest info handling.
• Fix operational issues: ADA requirements, special requests, early check-in/late arrival, no-show waivers, complaints, and VCC (virtual credit card) processing problems.

What they’re looking for

• Fluent Polish and Italian.
• Experience in hospitality / reservations / travel operations / customer engagement.
• Strong multi-tasking + detail, stakeholder management, and confidentiality with guest data.
• One-line elevator pitch
• On-site Polish-speaking hospitality support in complex hotel reservations and VIP/special-program requests end-to-end, coordinating closely with properties and sales teams to deliver a Premium Service

To apply, send your CV to: [email protected]