risk management

Logistics & Support Systems

Protective Services


One of the greatest challenges for organizations operating on a global scale is the ability to seamlessly navigate a business environment that is constantly changing. With operations on six continents and more than 19 countries, Al Thuraya Consultancy delivers agile, scalable and cost-effective logistics and support solutions that easily integrate into our clients’ day-to-day operations. Our reach back capability comprises training and infrastructure; transportation; supply chain management; transportation; construction; energy and utilities; intelligence and analysis; NGO mission support and personnel as well as integrated life support and medical services.

We provide continuous monitoring of programs, personnel and equipment from our Global Operations Centers as well as our regional and local TOC Operations & Command Center (OCC). With regional and local offices across our areas of operations, we support local economies, reduce costs and provide expedited delivery of personnel, material, equipment and supplies to our clients around the world. We actually live and work where we support, not many companies can say this. Our mission and enabling support services include:


From comfortable accommodations to life-saving emergency assistance, Al Thuraya Consultancy offers a wide-array of life and logistics support solutions for extractive, construction, development and government clients. Our full-service offering creates an environment that removes the burden of life support functions from our clients, enabling them to focus on their core business demands.


ICESERVE24 Global Operations & Communications Center (GOCC) is our state-of-the-art C4I (Command, Control, Communication, Computers & Intelligence) platform, which is connected to our Regional Operations & Communication Centers, located in Cyprus and Mexico, which are connected to our Local TOC in every country we operate. We have taken the steps to go further than any company to ensure that redundancy and overwatch is provided and delivered on every desire. Our GOCC, ROCC and TOC are manned by highly trained multi-national operational specialists, speaking a variety of languages and operational 24/7, the GOCC can be used by clients as a ‘nerve center’ for their operations as well as a best practice blueprint in the build, operation and maintenance of our clients’ in-house C4I platforms.

The GOCC specialists provide primary and secondary monitoring through ICETRACK to global devices. They follow strict Standard Operating Procedures (SOPs) on receipt of any panic, geo fence or speeding notifications. Primary monitoring assumes first line response for any panic/emergency alarm notifications and secondary monitoring ensures that the primary monitoring site is contacted and that they have registered and taken appropriate action as per the SOPs for that client/device.

  • Key Business Models and areas of expertise integrated into the GOCC, ROCC and TOC include:
    • Travel Management
    • Rearrangement of clients’ travel itineraries in the event of security incidents, if part of the service.
  • Journey Management
    • In Vehicle Monitoring Systems for safe journey management
    • Personal monitoring solutions and systems
  • Telecommunications
    • Numerous technologies, including set up, operations and maintenance
  • Tactical Information
    • Access to our Insight team for threat and risk analysis
  • SOPs
    • Standard Operating Procedures (SOPs)
  • Geospatial Mapping
    • Security Operating Pictures, plotted on overlays built on open standards Geographic Information System (GIS) language
  • Multi-sensor Monitoring and Visualization
    • A range of sensor inputs and necessary data fusion to provide a situational awareness picture for informed decision making and command and control. With industry partners GOCC, ROCC and TOCC brings together information from ground based radar, fiber optic sensing, unattended ground sensors and aerial surveillance systems.
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ICETRACK is ICESERVE24™ proprietary tracking and monitoring technology that provides clients with a real-time tracking, incident response and an asset management suite for any static or mobile asset deployed globally. The goal of ICETRACK is to ensure duty of care and to save lives. Our security operating picture interface and In Vehicle Monitoring System (IVMS) allows a rendering of immediate threat updates and other critical information—enabling safe journey management.

ICETRACK offers a complete and unique outsourced security management capability and fully integrated tracking with immediate information, alerting and ground security. The technology also provides various levels of monitoring on behalf of ICETRACK customers in our 24/7 Global Operations & Communications Center (GOCC), operated by trained HSSE (Health, Safety, Security & Environment) experts well-versed in crisis/emergency management with broad linguistic bases in English, Arabic, Farsi, Turkish and Spanish.


Al Thuraya Consultancy has more than a decade of experience supporting overseas contingency operations in support of national security objectives and humanitarian efforts. From counter narco-terrorism and irregular warfare to special operations and threat reduction, our strong program management skills, experienced personnel and agile, flexible response capabilities aid critical mission objectives worldwide. Our contingency support services include:  risk assessments; aviation services and NGO support; logistics and supply chain management as well as program management and back-office support.